Frequently Asked Questions
How will my order be shipped?
We offer the following domestic shipping methods:
We offer the following international shipping methods:
* delivery time is dependent on destination *
What are your processing times?
Items labeled "one-of-a-kind" have a processing time of 1-3 days.
Items labeled "made-to-order" have a processing time of 3-6 days.
* this is excluding shipping times *
How will my order be packaged?
All orders are packaged in a thick yellow bubble mailer. Your jewelry will be inside a little gift box wrapped in dark green wrapping paper. All orders are gift-wrapped, so whether you are purchasing for yourself or for someone else, orders are always ready to be gifted.
How should I care for my jewelry?
Even the highest quality jewelry requires a bit of care if worn often and over a long period of time. There are steps you can take to maintain your jewelry's original condition for years to come. It is recommended that you remove all jewelry before bathing, or applying any lotions or perfumes. The complimentary velvet pouch that comes with every order contains a tiny anti-tarnish tab, so you can store you can store your jewelry when you're not wearing it. If you find that your jewelry needs a little freshening up, the little polishing cloth included in every order will work wonders.
Do you create custom pieces?
Yes! If you're interested in purchasing a custom piece, click here.
What should I do if I don't know my ring size?
If you are unsure of your ring size, click here.
How can I get in contact with you?
If you need to get in touch with me for any reason, you can email me at email@example.com, or you can message me on Instagram @lilyandwilliamjewelry. You can also click here to fill out a "Contact Us" form.